South Staffs Water Contract Awarded to Access Innovations

South Staffs Water are pleased to announce that Access Innovations UK LTD have been awarded and agreed for the provision of roller shutter doors, barriers and gates maintenance services, both parties believe that this will be a great working relationship due to high standards and the understanding of Health and Safety is paramount.

A big welcome to new Head of FM for South Staffs Water Ian Woodbridge, who sets a high standard on regulation changes, health and safety and quality of services.

Ian Woodbridge on Access Innovations UK LTD

“On first impressions was the fact Access Innovations presented a detailed information pack. As key to communication the importance of delivering a good mobilization communication pack and answering our questions to reiterate the pre tender, post evaluation with our procurement team. Working with us and knowing you have a good resource and skilled engineers, that are customer focused to deliver and support SSW in developing a collaborative working relationship to meet our needs. Access Innovations demonstrated significant work experience within our sectors and have a good, high-profile list of embedded clients.

Understanding the importance of health, safety and having all engineers inducted to understand our sites and work safely at all times. I am confident we will work well and the evidence of service and mobilization will be seamless and communication is key to delivering our mutual service.” – Ian Woodbridge

Emma Sayers SSW Procurement Partner on Access Innovations UK LTD

“Access Innovations presented themselves to be the most competent in your respective field, offering the best quality of service while still being commercially competitive” – Emma Sayers

How will Access Innovations add value to SSW maintenance practices?

“We would add value to SSW existing maintenance practices by submitting high quality work, we regularly keep in contact with clients and monitor competitors to gain a better understanding and what they want from the relationship, we clarify all service expectations, we are responsive and accessible to all clients, communication is key.

Our job management system gives us a market advantage over competitors, we provide outstanding customer service. Our engineers operate with real-time job management and field service management software, connecting our office and engineers, which enables us to manage our entire operation from quotation to invoice, giving us more time to concentrate on our maintenance practices and communicate with clients” – Andrew Lunt MD.

Training with Access Innovations

Access Innovations in-house training room is in motion, consisting of fast action, sectional, steel fire doors and sensor test boards, continually investing into our workforce and improving standards.

How do Access Innovations keep up to date with industry regulatory guidelines and best practices in England and Wales?

“We keep up to date with industry regulatory guidelines and best practices by staying informed. We regularly monitor websites of regulatory bodies and governing agencies, attend exhibitions and online conferences and events to get the latest updates. After any regulatory change, we conduct an internal audit to asses our current level of compliance. Our final point is to inform all of our clients on how regulatory changes affects them.” – Lee Day BDM

Who are Access Innovations?

Access Innovations UK is a family business run by John and Andrew, together they have over 40 combined years of experience, established in 2004, Access Innovations has grown substantially over the years.

We pride ourselves on offering high quality products and service. We maintain growth through recommendation, demonstrating our quality of service, competence, discipline and best practice in a fast-moving industry. We have developed a natural aptitude for quality of service and customer service, working across all principal sectors which include aviation, health, education, leisure, commercial, government and Industrial.

Access Innovations has been reputable as a principal contender in the services industry for many years. Our well managed team of experts utilize resources intelligently to provide complete solutions for all aspects of repair, service, maintenance & installations, operating across the UK.

Finding the right supplier?

At Access Innovations, through our experience and feedback, we believe in 5 qualities for good customer servicing, which involves RESPONSIVENESS, responding to customers in a timely manner are must-have aspects of great customer care. SPEED and EFFICIENCY, the most important attributes of good customer service are fast response time and first contact resolution.

This is due to the fact that consumers hate contacting a company over and over again regarding the same issue. COMPETENCE, the professional competence of frontline employees is one of the most essential characteristics of quality customer service.

COURTESY, common courtesy is the foundation of high-quality customer service, being polite, friendly, and following proper service protocol. CONSISTENCY, providing consistent positive experiences is very important, consistent customer experience across the entire customer journey increases customer satisfaction and builds trust.

By Lee Day, BDM at Access Innovations